Response Messages & Errors
When submitting content to the ElasticOCR Email Processing Service, you can expect a number of email responses based on your license and the content submitted for processing.
No License Found
Scenario: You receive an email response stating that the service was unable to identify a license for your email address.
Next Steps: Ensure that the email address sending the email to the Email Processing Service is associated with a license, and that the license is not expired. Additionally, for non-Trial users, ensure that the "Email Processing" app is enabled in the ElasticOCR portal.
No Attachments Found
Scenario: You receive an email response stating that the service couldn't find any attachments in your email.
Next Steps: Ensure that content is being sent as email attachments, and not as embedded images in an HTML email.
Scenario: You receive an email response stating that your documents have been queued for processing.
Next Steps: Your content will be processed by the ElasticOCR Email Processing Service and delivered back to you when complete. Delivery of completed content is governed by your plan's SLA.
Scenario: You receive an email response stating that your documents have been completed.
Next Steps: Processed documents are attached to the email.