Response Messages & Errors

Last Updated: 31 August, 2018

When submitting content to the ElasticOCR Email Processing Service, you can expect a number of email responses based on your license and the content submitted for processing.

No License Found

Scenario: You receive an email response stating that the service was unable to identify a license for your email address.

Next Steps: Ensure that the email address sending the email to the Email Processing Service is associated with a license, and that the license is not expired. Additionally, for non-Trial users, ensure that the "Email Processing" app is enabled in the ElasticOCR portal.

No Attachments Found

Scenario: You receive an email response stating that the service couldn't find any attachments in your email.

Next Steps: Ensure that content is being sent as email attachments, and not as embedded images in an HTML email.

Documents Queued

Scenario: You receive an email response stating that your documents have been queued for processing.

Next Steps: Your content will be processed by the ElasticOCR Email Processing Service and delivered back to you when complete. Delivery of completed content is governed by your plan's SLA.

Completed Processing

Scenario: You receive an email response stating that your documents have been completed.

Next Steps: Processed documents are attached to the email.